Terms of Use

Terms of Use

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Terms of Use – Ntungo Wildlife Safaris Limited

This page sets out the terms under which you may use this website. Use of our site includes accessing it as a guest or registered user, browsing, or registering to use our website. Our Privacy Policy forms part of these Terms of Use.

References to “we”, “us”, and “our” refer to Ntungo Wildlife Safaris Limited, and “you” and “your” refer to you, the website user.

1. Information About Us

We are Ntungo Wildlife Safaris Limited, a registered company providing travel, safari, and related tourism services.

You can contact us via email at: info@ntungowildlifesafaris.com (or your official email address).

2. Your Use of the Website

You may use our website only for lawful purposes. You must not use our website in any way that is unlawful, fraudulent, or harmful.

You agree not to:

  • Interfere with, damage, or disrupt any part of our website
  • Attempt unauthorized access to our systems
  • Misuse the website in any way that affects its performance or availability

You are responsible for:

  • Ensuring you have the necessary arrangements to access the website
  • Making sure anyone using your internet connection complies with these terms

If we determine that you have breached these terms, we may take appropriate action, including suspending or permanently restricting your access, taking legal action, or notifying relevant authorities.

By using our website, you agree to these Terms of Use. If you do not agree, please do not use the website. Any purchases made through our website are subject to our Booking Terms and Conditions.

3. Your Account and Password

If you are provided with login details, you must treat them as confidential and must not share them with any third party.

We reserve the right to disable any account or password if you fail to comply with these terms.

If you suspect unauthorized use of your account, you must notify us immediately at info@ntungowildlifesafaris.com.

4. Intellectual Property Rights

We own or license all intellectual property rights on this website and in the materials published on it. These works are protected by applicable copyright laws.

You may:

  • Print or download content for personal use only
  • Share content, provided proper credit is given

You must not:

  • Modify materials
  • Use content for commercial purposes without permission
  • Separate images, videos, or graphics from their accompanying text

If you upload content (such as photos), you are responsible for obtaining permission from the copyright owner.

5. Website Updates and Availability

Our website provides information about travel destinations, safaris, and related services. We may update or change content at any time without notice.

We do not guarantee that:

  • The website will always be available
  • The content will always be accurate, complete, or up to date

We reserve the right to modify or withdraw the website at any time.

6. Limitation of Liability

The information on this website is provided for general guidance only and does not constitute professional advice.

To the fullest extent permitted by law, we exclude:

  • All implied warranties or conditions
  • Liability for any loss, damage, or inconvenience arising from use of the website

We are not responsible for:

  • Indirect or consequential losses
  • Business losses (for business users)
  • Loss caused by viruses or cyber-attacks

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

Specific terms relating to bookings and services will be outlined in our Booking Terms and Conditions.

7. User Contributions and Reviews

If you submit reviews or content to our website:

  • You grant us a non-exclusive, royalty-free license to use and publish it
  • You retain ownership of your content

You agree that:

  • Your content does not violate any laws or third-party rights
  • You will indemnify us against claims arising from your content

We may remove or disclose content where required, including in response to legal claims.

8. Linking to Our Website

You may link to our website provided it is done legally and does not harm our reputation or imply endorsement without permission.

We reserve the right to withdraw linking permission at any time.

Our website may include links to third-party websites. These are provided for convenience only.

We:

  • Do not control these websites
  • Are not responsible for their content or any loss resulting from their use

10. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Uganda.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Uganda.

11. Changes to These Terms

We may revise these Terms at any time by updating this page. Continued use of the website indicates your acceptance of any changes.

12. Contact and Concerns

If you have any concerns about the content on our website or wish to request permission to use materials, please contact us via the details provided on our Contact Us page.