Privacy Policy

Privacy Notice – Ntungo Wildlife Safaris Limited

Our Commitment to Protecting Your Data

At Ntungo Wildlife Safaris Limited, we are committed to protecting your personal information and respecting your privacy.

We understand the importance of how your data is collected, stored, and used—especially when planning travel experiences across East Africa. We comply with applicable data protection laws in Uganda and the broader East African region, and we take appropriate steps to safeguard your personal data.

This Privacy Notice explains:

What information we collect
How we collect and use it
Who we may share it with
Your rights regarding your personal data

1. Who We Are (Data Controller)

Ntungo Wildlife Safaris Limited is the data controller responsible for your personal data. This means we decide how and why your information is processed and ensure it is handled lawfully and securely.

2. What Information We Collect

We only collect the information necessary to provide our safari and travel services.

Depending on your interaction with us, we may collect:

Personal Details

Full name, gender, date of birth
Email address, phone number, physical address
Nationality and travel preferences
Emergency contact details

Booking Information

Travel itineraries (flights, accommodations, tours)
Group booking details
Meal preferences and special requests
Safari activities and excursions

Payment Information

Payment card or mobile payment details
Transaction records

Identification Documents

Passport details where required for travel bookings

Communication Data

Enquiries, feedback, reviews, or complaints
Customer service interactions

Technical Data

IP address, browser type, and website usage
Data collected through cookies and analytics tools

3. Sensitive Personal Data

In some cases, we may collect sensitive information such as:

Health or medical conditions (for safety during safaris)
Dietary requirements
Religious considerations (e.g., meal preferences)

We only collect this data when necessary and with your consent.

4. Children’s Data

We may collect personal data for individuals under 18 years when included in a booking.

This information is collected:

With consent from parents or guardians
Or through authorized group organizers

Children have the same data protection rights as adults.

5. How We Collect Your Information

We collect data through:

Direct Interactions

When you:

Book a safari or request a quote
Contact us via email, phone, or website
Subscribe to newsletters or promotions
Submit reviews or feedback

Automated Technologies

Cookies and analytics tools
Website usage tracking

Third Parties

We may receive your data from:

Travel agents and partners
Airlines, hotels, and transport providers
Group booking organizers

6. How We Use Your Personal Data

We use your information to:

Provide Travel Services

Manage bookings, itineraries, and safari arrangements
Coordinate accommodation, transport, and activities

Communicate With You

Send booking confirmations and updates
Notify you of itinerary changes or travel alerts

Customer Support

Respond to enquiries and complaints
Provide assistance before, during, and after your trip

Improve Our Services

Analyze website usage and customer feedback
Personalize your safari experience

Share offers, promotions, and travel inspiration
You may opt out at any time

Legal and Security Purposes

Comply with legal obligations
Prevent fraud and ensure safety

We may share your personal data with:

Airlines, hotels, and transport providers
Tour guides and local partners across East Africa
Payment processors
Government authorities where required (e.g., immigration)

We only share what is necessary to deliver your travel services.

8. International Data Transfers

As a safari operator in East Africa, your data may be transferred between countries such as Uganda, Kenya, Tanzania, and Rwanda to facilitate your travel arrangements.

We ensure appropriate safeguards are in place to protect your data.